Pipsqueak Articles

Posts written by Olga Werby or Christopher Werby

Anchoring Errors, Cognitive Blindness, Conceptual Design, Cultural Bias, Cultural Differences, Ethnographic & User Data, Featured, Mirroring Errors, Pipsqueak Articles, Product Design Strategy, Scaffolding, Users

Tools to Jump-start Product Design Process

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product design proposal: user groups

I often encounter the Blank Page Syndrome among our clients. They have an IDEA, but find it difficult to translate the nebulous desires into plans and actions that become a business. I hear a lot: “I know what I want, I just don’t know how that gets translated into something tangible.” The problem though is that most times, these individuals don’t know what they really want. And my job as a designer is to do product design therapy to uncover the real needs and separate them from vague desires. There are a few strategies for this (cognitive scaffolding for the design process). From the point of view of the final product, it is important that the client buys into the ideas and makes them their own. When I hear my words spoken back to me a few weeks into the process, I feel more confidant that the final result will be the practical manifestation of my client’s desires. Define the Categories of Product Users When one runs a business, selling products or providing services, it’s important to keep in mind that in most cases it’s not about you (typical mirroring error). The products and services have to appeal to end…

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Conceptual Design, Pipsqueak Articles, Reference

Health, Human Rights, and Maslow’s hierarchy of needs

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Mazlow's Hierarchy of Needs, used under the Creative Commons

In 1943, Abraham Maslow published a paper on human motivation: “A Theory of Human Motivation.” The ideas (and diagram) from that paper have been widely used in business schools and management training programs. But these same ideas can be applied to human rights. The Universal Declaration of Human Rights, signed into life by UN General Assembly on 10 December 1948, just five years after the Maslow’s publication of “A Theory of Human Motivation”, echoes the work via a set of Articles stating the rights of every human being. Physiological Needs Article 25 of The Universal Declaration of Human Rights states that everyone is entitled to the right of adequate food (and presumably water is included), housing and clothing (for homeostasis control), and medical care. The right to medical care implies to me the right to live healthy, or at least healthy to the best of ability of a particular individual. This right to medical care as a universal right of all human beings can be interpreted to mean many things. For the purposes of the comparison to the Maslow’s Hierarchy of Needs, it could be interpreted as every human has the right to have their physiological needs met. This could…

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Background Knowledge, Pipsqueak Articles, Reference

Health and Human Rights

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Healthcare is a Human Right

I have been collecting some background materials for Health and Human Rights and would like to share a few resources. United Nations Documents The Universal Declaration of Human Rights — Article 25 directly address health: (1) Everyone has the right to a standard of living adequate for the health and well-being of himself and of his family, including food, clothing, housing and medical care and necessary social services, and the right to security in the event of unemployment, sickness, disability, widowhood, old age or other lack of livelihood in circumstances beyond his control. (2) Motherhood and childhood are entitled to special care and assistance. All children, whether born in or out of wedlock, shall enjoy the same social protection. The right to the highest attainable standard of health : . 08/11/2000. Health is a fundamental human right indispensable for the exercise of other human rights. Every human being is entitled to the enjoyment of the highest attainable standard of health conducive to living a life in dignity. The realization of the right to health may be pursued through numerous, complementary approaches, such as the formulation of health policies, or the implementation of health programmes developed by the World Health Organization…

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Attention, Attention Controls Errors, Perceptual Blindness, Pipsqueak Articles

Perceptual Focus Error

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Early on in my academic career, I did research in a middle school classroom. Computers were just introduced to a bunch of kids that never experienced them directly before. There were very few computers in schools at the time, and students were bunched up in groups around each one. One kid got to sit and control the keyboard, another student controlled the mouse. (I bet you know the genders of these two kids.) Most kids just focused their attention on the screen. The task was to familiarize with how the desktop computer interface worked. At the end of the activity, I got to interview the kids. One of the surprises was how many of the kids didn’t associate the movement of the mouse with the action on the screen. To connect the two actions together, a kid would have had to know that mouse movements and a pointer were related. It was not an obvious observation, especially in a tight crowd of a student group around the computer screen. And to this day, this required double focus is difficult for kids on the Autistic spectrum (iPads are much more intuitive for this population). One of the conclusions of my study…

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Featured, Perception, Pipsqueak Articles, Product Design Strategy, Reference

Colorblindness Test on iPhone Google Traffic Map

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2013 iPhone Traffic Google Map Colorblind Test

Google Traffic Map on an iPhone (or any other mobile device) is a great product… unless you are colorblind. Then, it’s a nightmare! 5% to 20% of the population has some kind of color processing disorder. Here is a simple test if you are one of those. Which of the following look the same to you? Click on the image above to enlarge. Red/green confusion — Protanopia: red/green color blindness, no red cones; Deutanopia: red/green color blindness, no green cones; Protanomaly: anomalous red cones; Deutanomaly: anomalous green cones — are the most common visual processing problems. But there is also blue blindness — Tritanopia: blue/yellow color blindness, no blue cones; and Tritanomaly: anomalous blue cones. The most rare cases are the monochrome colorblindness, the true loss of color — Achromatopsia: low cone function; and Atypical Achromatopsia: low cone function with some color. As designers, we have to be aware of our audiences’ limitations and strength. And visual processing and comprehension is no exception. In the past, I’ve written about colorblindness: . But unfortunately, the site that helped identify problems with design doesn’t seem to work. Here’s a new sit e for your reference: Colorblind Web Page Filter If you are…

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Cultural Differences, Interaction Design, Pipsqueak Articles, Product Design Strategy

Some Examples of Design Failure in Physical Space

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square wheeled bike

Affordance is a feature of an object or an environment that suggests a set of possible actions/interaction that a user of such object/environment can perform with it. For example, if an object has a handle (e.g. tea cup), a user can reasonably expect to pick it up via that handle without spilling the contents of the cup. On the other hand, no one has an expectation of the wheels of the bike below turning… We all recognize the bike above as an art piece. As a connoisseur of design failure, I regularly get emails with collections of failed design objects or situations. When I get enough to share, I usually post them on this blog. Bathrooms design fails seem to be a favorite, but there are others… Enjoy! (or my personal experience in The Hague) Some problems arise when the design specks change over time, like the size of a toilet paper roll versus the toilet paper holder… Some problems arise when the maps are out of date… or Some are due to timing and lack of built-in error handling… But some design solutions are there to fix the problem of cultural differences:

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Conceptual Design, Ethnographic & User Data, Pipsqueak Articles, Product Design Strategy, Reference, Users

Cuteness Inspires Violence Research and Angry Birds

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cheek pinching

Have you ever felt the urge to hug someone too hard? Squeeze a baby? Pinch a cheek? Even when you knew it might hurt the other person? If you have, you are not alone! Last month, Scientific American published an article Cuteness Inspires Aggression on the study done by Rebecca Dyer and Oriana Aragon of Yale University, documenting the intense response to cuteness. Cute aggression’s prevalence does not mean that people actually want to harm cuddly critters, Aragon explains. Rather the response could be protective, or it could be the brain’s way of tamping down or venting extreme feelings of giddiness and happiness. The scientists are currently conducting additional studies to determine what drives the need to squeeze. So this research led me to think of the success of the Angry Birds game. Originally, I thought that it was the juxtaposition of the cuteness factor and violence that made the game so irresistible as a sales effort (once people started playing it, the puzzles were good enough to sustain engagement with the game without the cute + aggressive factor). Would the game be just as fun to talk about (or to wear t-shirts) if the birds weren’t so damn cute?…

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