Contributor, Ethnographic & User Data

“A Language of Smiles”

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Judson, O. (2009). “A Language of Smiles.” New York Times. Retreived on 30 June, 2010 http://opinionator.blogs.nytimes.com/2009/10/27/a-language-of-smiles/?hp Summary: This article explores the possibility that languages which require a speaker to move his/her mouth in particular ways predisposes the population which speaks that language to be either happy or gloomy. This article begins by explaining that the idea that physically moving the corners of one’s mouth up into a smile or down into a frown can literally altar one’s mood is not a new idea.  Literary authors such as Edgar Allen Poe and scientists such as Charles Darwin have made references to that idea in their works.  However, data (I can only assume that by “data” the author means statistical or scientific data) has been accumulated only in the last 30 years.  Why the ways in which one moves his/her mouth can affect one’s mood is not certain.  Two possible explanations are: 1) it is a matter of classical conditioning such as Pavlov’s dog (who was conditioned to salivate whenever he heard a bell ring because he was taught to associate the bell with the appearance of food), and 2) facial gestures may have an affect on the rate of blood flow to the brain. Different languages require speakers to move their mouths in substantial (and substantially different) ways in…

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Cognitive Blindness, Conceptual Design, Contributor, Cultural Bias, Cultural Differences, Ethnographic & User Data, Interaction Design, Interface Design, Users

Mining the Web for Feelings, Not Facts

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Wright, A. (2009). “Mining the Web for Feelings, Not Facts.” The New York Times.  Retrieved on 30 June, 2010. http://www.nytimes.com/2009/08/24/technology/internet/24emotion.html Online presence is a valuable commodity in today’s digital market.  As companies seek to track exactly how their brand is discussed via the web and where these discussions appear, it becomes apparent that even a team of employees devoted to such research cannot tackle the shear size of the medium.  Thus, algorithms are being employed by marketing research firms as well as companies themselves to handle not only the amount of information present on the Internet, but also in what context it amasses. These algorithmic tools are applied all over the web, but are concentrated on social networking sites like Facebook and Twitter, as well as sites that allow large amounts of user-generated content. Theoretically, in this way a computer can track not only when a company is mentioned but also in what connotative context it appears. Differing from previous brand tracking, these new programs seek to determine subjective opinion as well as objective knowledge. By programming computers to scan the Internet for words that hold certain connotative meanings, marketers and brands can preemptively address user satisfaction issues as well as…

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Conceptual Design, Contributor, Errors, Ethnographic & User Data, Interaction Design, Interface Design, Language, Product Design Strategy, Scaffolding, Users

On “Singing ‘Rewires’ Damaged Brain”

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Gill, V. (2010). “Singing ‘Rewires’ Damaged Brain.” BBC World News. Visited on 24 June 2010. http://news.bbc.co.uk/2/hi/science/nature/8526699.stm Summary: This article discusses how singing can teach stroke patients to recover their speech abilities. Singing uses a different part of the brain than the areas that involve speech. The idea is that if the “speech center” of the brain is damaged patients can use their “singing center.” Already established as a medical technique, “melodic intonation therapy” was further studied by the Beth Israel Deaconess Medical Center and Harvard Medical School with the findings presented to the American Association for the Advancement of Science. Using medical technology to scan the brain doctors were able to deduce that most speech took place on the left side of the brain, but melody and singing took place on the right side. This study is one of many larger studies examining the general effects of music and the brain. Dr Nina Kraus, a neuroscientist from Northwestern University, has concluded that musical training is an important part of children’s education. This article is important because many people have experienced or know someone who has experienced a stroke. Reading this article may prompt further investigation for those affected to seek…

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Conceptual Design, Contributor, Errors, Ethnographic & User Data, Interaction Design, Interface Design, Product Design Strategy, Users

Men are bigger liars than women, says poll

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BBC News Staff, (2008). “Men are bigger liars than women, says poll.” BBC News Channel, Visited June 23 2001. http://news.bbc.co.uk/1/hi/health/8689010.stm Summary: The article discusses a survey that was conducted in Britain, pertaining to lies told by men and women. The survey, which was conducted by The Science Museum using 3000 participants, suggests that in general, men tell more lies than women and feel less guilty about it. While the average British man is likely to tell three lies each day, the average British women is likely to tell only two. As a group, it is ‘mothers’ who are most likely to be lied to. The top lie told by men is ‘I didn’t have that much to drink’, while the top lie told by women is ‘nothing’s wrong, I’m fine’ – which happened to be the second most popular lie among men. So while men tend to lie about drinking habits, it is both genders who seek to hide their true feelings. Both sexes shared a common tenth most popular lie, being, ‘it’s what I’ve always wanted.’ Certainly, this fib is relevant when we consider who gifts are received by each sex. Women generally feel more guilty about lying, with…

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Conceptual Design, Contributor, Cultural Differences, Ethnographic & User Data, Interaction Design, Interface Design, Users

Response to ‘Young More Lonely Than the Old’

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Murphy, C. (2010). “Young More Lonely Than The Old,” BBC News. Retrieved on 2010/05/25. http://news.bbc.co.uk/go/pr/fr/-/2/hi/health/8701763.stm Summary: Clare Murphy suggests the young tend to feel lonelier than the old in the UK. What does the article mean by ‘lonely,’ and what are the factors that contribute to Britain’s youth to feel such an emotion? England’s elderly and youth feel two different types of loneliness. Elderly loneliness derives from the isolation caused by the decomposition of the nuclear family, as well as long life expectancy. Youth loneliness is caused by modern day living. Today, more focus is placed on careers rather than on the public community. Thus, individuals exert more energy into their work than into building community ties. Social network sites, a technology invention of the youth’s era, incredibly connect hundreds and thousands of people across the globe. Communication through these sites, however, does not produce the same satisfaction of face to face interaction. Thus, one may find they have a plethora of friends on their social network site, but very few that they can have a person to person contact with. Lastly, urban planning greatly affects how social is a community. The urban planning of London encourages a far lesser…

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Conceptual Design, Contributor, Errors, Ethnographic & User Data, Interaction Design, Scaffolding, Users

On ‘Feeling Grumpy Is “Good for You”‘

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BBC Staff (November 5th, 2009). “Feeling Grumpy Is «Good for You»” Retrieved 26th June, 2010. http://news.bbc.co.uk/2/hi/8339647.stm Summary: Being grumpy can enable us to access an entirely different range of skills apparently. According to Professor Joe Forgas, an Australian researcher at the University of New South Wales, «Negative moods trigger more attentive, careful thinking, paying greater attention to the external world». He conducted a series of experiments with a random group of people, asking them to watch a random collection of movies while simultaneously imagining an instance in their life that made them happy or sad, hence affecting their mood. He then ran a series of tests on the subjects, ranging from simple observational skills to judging the truth of myths and urban legends to see what effect the mood would have on their performance. The results supported Forgas’s theory:- those in a bad mood were able to communicate better and made fewer mistakes than those in a good mood. Test results also showed that sad people were better able to state their cases through written arguments, supporting the Professor’s theory that «whereas positive mood seems to promote creativity, flexibility, co-operation and reliance on mental shortcuts, negative moods trigger more attentive,…

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Background Knowledge, Background Knowledge Errors, Cognitive Blindness, Contributor, Cultural Bias, Cultural Differences, Diagnostic Errors, Ethnographic & User Data, Interface Design, Mental Model Traps, Product Design Strategy, Users

A Curiously French Complaint

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Kirby, E. (2008). “ A Curiously French Complaint,” BBC News.  Retrieved on 2008/12/13. http://news.bbc.co.uk/go/pr/fr/-/2/hi/programmes/from_our_own_correspondent/7779126.stm Summary: This article focuses on the cultural differences between the French and British populations in regards to their medical care. Each culture has their own script of understanding, which people rely to set their expectations during a medical crisis. The author Emma experienced a cultural ‘shock’ during her first encounter with a French doctor due to her vastly different set of expectations. She visits a doctor in France due to the severity of a sore throat, where she is “diagnosed with a severe lung infection, mild asthma and had in my hand a prescription for six different types of medicine, an appointment at the local hospital’s radiology department and an emergency referral to a specialist in pulmonary disease (article).” Upon her return to Britain a few days later, she visits her family physician, who within a few minutes diagnoses her with only a ‘common cold.’ Her article then explains how the French expect a much more sever diagnosis to support their physical suffering. France is also the leading country of consumers who take prescription medications. While in England, there’s a more ‘keep a stiff upper lip’…

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