Article: Valdesolo, P. (2010). “Flattery Will Get You So Far.” Scientific American Online, Scientificamerican.com. Retrieved on 30 June 2010: http://www.scientificamerican.com/article.cfm?id=flattery-will-get-you-far Summary: Its not uncommon for people to kiss up and flatter others in their everyday lives, with the hopes that such remarks will get them what they want. Many times these motives are easily recognized and written off as insincere. However it’s quite possible that the effects of such flattery are more powerful than we think. Researchers are taking a deeper look into how blatant flattering influences consumer loyalty and sales. A study conducted by the Hong Kong University of Science and Technology found that consumers exposed to a department store’s advertising campaign, commending shoppers on their sense of style, were likely to continue making purchases at the store. Furthermore, these consumers, who explicitly expressed their awareness of the stores attempt to manipulate behavior through flattery, were likely to join the store club. Researchers believe this type of flattery works by reinforcing the above average ideas that individuals reserve for themselves, as well as increasing esteem in areas where some feel low. The article suggests that positive images in advertising, when linked to products, might also subconsciously influence consumer desire…
Perception
Conceptual Design, Contributor, Cultural Differences, Ethnographic & User Data, Interaction Design, Interface Design, Perception, Product Design Strategy
On “‘Ringtone Therapy’ Sweeping Mobile Phone-Mad Japan” by Buerk
by Anne •
Buerk, R. (2010). “Ringtone Therapy Sweeping Mobile Phone-Mad Japan.” Retrieved 23. August, 2010: http://news.bbc.co.uk/1/hi/world/asia-pacific/8591845.stmhttp://news.bbc.co.uk/1/hi/world/asia-pacific/8591845.stm Summary: Buerk lets the world in on a new craze sweeping across Japan—a country known for being on the frontier of technological innovation. What’s the craze? Ring-tone therapy! The Japan Ring Tone Laboratory run by Matsumi Suzuki is producing ring-tones which they claim have therapeutic uses. One such tone touts the ability to dislodge pollen from a user’s nose by holding the handset to the nose while the ring-tone plays, another can help one lose weight, and another helps insomniacs fall asleep. Index, Japan’s mobile phone content provider acknowledges there is no proof that these therapeutic ring-tones actually work, but they note that people must believe in their effectiveness due to the large amount of downloads. The therapeutic ring-tone works by playing a tone emitted from the handset of the cell-phone. Depending on the ring-tone the therapeutic effect is different. If one has allergy problems, they can download and play a ring tone, place it up to their nose and it will in principle dislodge the pollen from the nose, reducing allergy symptoms. If one is having sleeping problems, another ring-tone once downloaded onto the cell…
Conceptual Design, Contributor, Interaction Design, Perception, Product Design Strategy, Users
On “The Sweet Smell of Morality”
by mwaters •
Humphries, C. (2010). “The Sweet Smell of Morality.” Boston Globe Online, Boston.com. Retrieved on 23 June 2010: http://www.boston.com/bostonglobe/ideas/articles/2010/02/14/the_sweet_smell_of_morality/ Summary: Scientist and Marketers are paying closer attention to the sense of smell. It appears that while once believed subpar to other human senses, the power of smell is being reevaluated. Some studies suggest smell has the power to influence social and moral behavior. Recent findings have found that clean smells perpetuate favorable behavior in instances where someone is in need of help or assistance. This suggests that smells, known for their influence on emotion and memory, might also have an effect on thought. Additional studies have shown that consumers shopping habits, such as where to shop and how much to buy, are influenced by smell, having more to do with choice than mood. Using smell as a lure might sound manipulative, yet some researchers claim we are aware of scents and are not deceived by them. Marketers are currently looking into ways to incorporate smells into brand recognition. It’s possible for humans to undergo training to perfect their sense of smell. As more knowledge comes about regarding smell, and the complexities of this sense are realized, consumers can expect to be…
Background Knowledge, Background Knowledge Errors, Diagnostic Errors, Perception, Pipsqueak Articles, Users
Distilling Information
by Olga Werby •
When it comes to my students’ participation in this blog, it’s all about distilling information found in the news to something product designers in our midst would find useful, on a practical level. Consider the illustration below. We see a person’s face (mine in this case). We can describe some of the features. But what do we actually remember? Remembering complex visual information is hard—too many details. Recalling a drawing is easier. That’s because an artist already distilled the complexity into its essential parts—only those details that are required to remind us of a particular individual are included in the rendering. We are all pretty good at judging wether a portrait looks like the person it was intended to represent. We can quickly say if it does or if it doesn’t. But it would be difficult to explain what details in the illustration make the likeness or what’s missing from the drawing that didn’t hit its mark. Distillation of information is hard. Some people are good at it, some are not. It’s an acquired skill. And each category (e.g. sensory like visual, audio, tactile or knowledge-based like physics, economics, biology) requires its own training and its own set of talents.…
Contributor, Perception, Users
A Disease That Allowed Torrents of Creativity.
by Lulu •
Article: Blakeslee, S. (2008). “A Disease That Allowed Torrents of Creativity.” NY Times. Visited on 8 April 2008 http://www.nytimes.com/2008/04/08/health/08brai.html This article gives an account of Anne Adams experience with the degenerative brain disease, frontotemporal dementia (FTP). The disease, whose cause is as of yet unknown, leads to the degeneration of the frontal temporal lobe. Three variants of the disease have been identified based on the types of behavioral changes exhibited in the patient. The first is characterized by personality changes such as increased apathy, loss of motivation for personal care, and weight gain. The two other variants deal with language control. In one case the patient experiences a loss of language while in the other the spoken language network disintegrates such that the patient is no longer able to speak. Anna Adams had the third variant known as primary progressive aphasia (PPA). In Anna’s case, as one part of her brain deteriorated another portion strengthened in order to compensate/ or as a result of the nutrient availability/ or ???. From Anna’s and other patient’s cases, doctors have learned that “that when dominant circuits are injured or disintegrate, they may release or disinhibit activity in other areas. In other words, if one part…
Attention, Conceptual Design, Contributor, Interaction Design, Interface Design, Perception, Users
Web Site Design: Are We Doing It Right?
by Naho •
Article: Cliff, A. (2000). “Web Site Design: Are We Doing It Right?” Retrieved 23 May, 2000. http://www.clickz.com/cgi-bin/gt/en/pm/pm.html?article=1757 In order to understand how people see and obtain information from websites, the Poynter Institute conducted an eye-tracking study that measured in which order people see the elements on a page, how long the eyes stayed focused on each element and how text and graphics links were used to navigate through the site. The study was conducted using news websites and the results were surprising. The findings showed that the readers were more attracted to text than graphics, images and photos. This is contrary to the findings from the study conducted before on newspapers where the readers were first attracted to the photos on a page, then headlines, then text. Web designers have taken the approach to create sites that would look similar to print materials for brand consistency, however, this tells us that the process of obtaining information from the web is different than that of reading print materials, and applying the same techniques as creating print materials in creating websites should be reconsidered. The results also showed that since the graphics were not getting much attention, the banner ads would also…