Ethnographic & User Data

Demonstration of Wealth

People have been flashing “bling” around since the cave days. But what we perceive as “bling” has changed dramatically over the years and over cultures. We are social animals, we put a lot of value in our place in the social hierarchy of the group. By demonstrating wealth, we are advertising our social status in the community. Body Image How can you tell how much influence a cave man had in his group? Well, one was probably the way he looked: body paint, tattoos, scarification, body modification, hairdos, teeth filings, nail beautification, and accessories. And while somethings were transitory—beads are easily lost in battle, nails broken during a hunt—some are permanent status symbols. When all you owe is carried on you, then permanent modifications is a good solution to broadcasting your importance and achievements to the group. Each scar carries meaning and is much easier to show off than notches on the bed post. But body modifications is a very painful bling. Products Once the society is a bit more stable, stuff becames a preferred way of social display. Jewelry can be worn, homes can be owned, cars can be seen—there are many ways to show off wealth in the…

Knowledge, Context, and Expectation Part II

I first came across this image years ago in our pediatrician’s office. It made everyone who saw it laugh. The young boy—less than a year old, probably—has very limited world experience. But somethings he knows well—food comes out of those! The boy recognized the imagery, but with his limited background knowledge of art and contextual experience, his expectations of milk were quickly dashed (to the complete amusement of his mother). While we enjoy the boy’s predicament, it is good to keep in mind that the products we create can put our users at a disadvantage. The product’s audience can similarly have limited background knowledge, misinterpret the context, and be left with unexpected consequences. And a loving mother might not be there to console them…

Trolls, Dolls, and Poupees

The first time I saw her, she was riding on a bus. Her hair was long and golden. Her eyes were amazing blue. She was stylishly dressed in a mini skirt and had a cool pair of earrings. But what got me—what burned that moment into my memory forever—was that her long slender legs bent without any visible joints. She was amazing. I wouldn’t see another like her until many years later, when my family was emigrating from Russia and living Vienna. Not far from the apartment we stayed in, there was a toy store and it was filled with wonders just like the one I remembered from so many buses ago: Barbie. When I was growing up in Russia, I played with dolls and poupees—all girls did. The dolls were made to resemble little kids, with big eyes, big heads, chubby cheeks, and cute clothes. I used old buttons and odd bits of cloth and lace to make them new clothes and bedding. My play mainly consisted of creating cool things for my dolls—I liked to sew and glue. And I don’t think that my play was all that much different from girls’ 100 years before—my dolls would have…

Thinking About Value

Which car do you find more pleasing? Which car would evoke a feeling of envy? Would you shake your head or starting thinking of how you can improve on the looks of your car? Which car’s origin would you place in the South Asia? Which in South America? Which owner cares about the aerodynamic qualities of the vehicle? Regardless of your personal feelings, the owners of these automobiles have clearly invested a tremendous amount of energy and effort into making them look like this and are very proud of the results! Telling a Story Each of the vehicles above tells a story about its owner and about its culture. The story conveys information: the owner’s goals for the car: utility or status symbol or both cultural value of design cultural symbols owner’s attitude towards possessions (e.g.: How long is the car expected to stay with one owner?) owner’s place in the social hierarchy owner’s unique identity owner’s investment into the vehicle (e.g.: time, money, skill, etc.) the perceived value of the vehicle to its owner These stories of cars and their owners change from culture to culture, from place to place, and of course in time. What we consider beautiful…

Cultural Differences or Child Abuse?

Sometimes, it’s in the eye of the beholder. Consider the images below: Is this child being physically tortured? The little girl is the photo is about 5 or so. The temperature of the air around her seems to be about the same: 5 F°. The temperature of the water is below freezing. The child is freaking out and is in serious danger of hyperthermia. So how do we judge the adults in this photo? The winter-coated men dunking the girl into the ice-cold water think they are doing good by this child! This is the right of Epiphany–a religious act meant to help the girl. How do we evaluate the social value of such act from the comfort and warmth of our computer lit rooms? How do you feel about this photo? If you’re not sure yet, follow this link: http://video.mail.ru/mail/mimozachina/2688/2690.html My personal feeling is that if zoo keepers saw this kind of behavior in the primate house, the baby ape would have been taken away due to its mother’s lack of parenting skills. But then again, I’m just imposing my cultural views and norms on someone else…or am I? The Call of Mother Tigers, Mother Grizzlies, Mother Dolphins… There…

Lessons to be Learned from the GAP Logo Debacle

Geoghegan, T. (2010). “Lessons to be learnt from the Gap logo debacle.” BBC News Magazine. Retrieved on October 12, 2010: http://www.bbc.co.uk/news/magazine-11517129 A new logo can brighten up a company’s image or enrage loyal customers. In the case of GAP, the latter was obvious. The release of the new logo led to a huge online backlash from customers on FB and twitter conveying how unhappy they were with the logo. Within a week of release, GAP chose to revert back to the original logo after a slew of criticism. GAP LOGO The importance of being an iconic brand has been severely undervalued. The association of the image and brand is overlaid in the minds of people for the last 20 years. Changing the visual must have pre empted GAP to have tested the logo with focus groups and understand the reactions of the audience.  The changed their visual imagery without upsetting customers. The logos below have retained their sense of familiarity which is refreshing and yet without really giving customers the need to process an all together new image to associate with the brand. Companies uniformly moved from serif font to a more elegant Helvetica. MSNBC LOGO GE LOGO Product Positioning:…