Users

Cuteness Inspires Violence Research and Angry Birds

cheek pinching

Have you ever felt the urge to hug someone too hard? Squeeze a baby? Pinch a cheek? Even when you knew it might hurt the other person? If you have, you are not alone! Last month, Scientific American published an article Cuteness Inspires Aggression on the study done by Rebecca Dyer and Oriana Aragon of Yale University, documenting the intense response to cuteness. Cute aggression’s prevalence does not mean that people actually want to harm cuddly critters, Aragon explains. Rather the response could be protective, or it could be the brain’s way of tamping down or venting extreme feelings of giddiness and happiness. The scientists are currently conducting additional studies to determine what drives the need to squeeze. So this research led me to think of the success of the Angry Birds game. Originally, I thought that it was the juxtaposition of the cuteness factor and violence that made the game so irresistible as a sales effort (once people started playing it, the puzzles were good enough to sustain engagement with the game without the cute + aggressive factor). Would the game be just as fun to talk about (or to wear t-shirts) if the birds weren’t so damn cute?…

User Roles and Governance

2013-06-09 Role vs Governance Diagram for NIH Citizen Engagement Think Tank

One of the areas of discussion at the NIH Citizen Science Engagement Think Tank meeting last month was how to categorize the roles (and thus rules of engagement) for citizen scientists. There was a continuous pressure to call individuals who “donate” their medical data to scientific research patients. Let me start by saying that I find that unacceptable — aside from the fact that every human being on Earth has been or will be a patient at some point in their lives; the label patient implies a lower level on the hierarchy than doctor or scientist. The whole point of citizen science initiative is to break down the barriers to entry — we are ALL scientists! Being a scientist is not measured by the number of years in school or diplomas on the wall. It is the willingness to do science that is key. Thus we can all be scientists. With that said, what follows is the discussion on group dynamics — how do people work in groups and how we can support productive scientific endeavors through good design and social engineering. Think Different Collective Groups of people are not made up of homogeneous people — we are all idiosyncratically…

Intended and Unintended Consequences of Social Design

Baby Fresh Air Cage for High-rise Apartment Buildings

Nudging is a form of social engineering — a way of designing system constraints and support structures to encourage the majority of people to behave in accordance with your plan. Here’s a famous-in-my-classroom example of nudging: Opt-in versus Opt-out Consent Solutions There are many examples of such social engineering. During our breakout groups at the NIH think tank on the future of citizen participation in biomedical research, I raised the difference between opt-in versus opt-out option results for organ donation. In some countries in Europe, citizens have to opt-out from donating their organs in a case of a tragic accident — they have to do something to NOT donate their organs. As the result in Austria — which has an opt-out system — the donation rate is 99.98%! While in Germany — which has an opt-in system — only 12% will their organs for transplants. This is a huge difference in consent between very similar populations of people. Unintended Consequences of Social Design Not all social engineering efforts go as well as opt-in/opt-out organ donation systems. To reduce pollution for the 2008 Summer Olympic Games in Beijing, the Chinese government established the even/odd license plate law: cars with even license…

Daniel Kahneman, Customer Service, and Perception of Quality

Last week, we went to listen to a talk by Daniel Kahneman and by coincidence I’ve just finished reading his book, Thinking Fast and Slow, just a few months ago. The ideas in the book are amazing and worth a read (it would be great if the two academic papers included in the back of the book and for which Dr. Kahneman received his Nobel Prize in Economics were printed in a font larger than 8 points!). And a few days after the lecture, I was struck by an obvious application of his ideas, or more to the point, how his experiential self versus remembering self concepts help explain the customer service phenomenon. It has been known for a long time that politeness of error messages and civility of customer service play a strong roll in how the experience with the product is remembered. Above a small portion of the Google Image Search results for “error messages”. The internet is full of these because people get so irked by such messages that they want to share their bad experiences with others. The results are just as illuminating for “bad customer service stories”. Again, a good bad story has legs! But…

Culture, education, language, and thinking

How we think about problems depends in part of how we are taught to do so. And that education is seeped in our culture and language. Metaphors, mnemonics, analogies, riddles, word choice for explanations are tightly interwoven into our language. Just like it was probably impossible for Romans to invent calculus given their numeral system, it is difficult to think clearly about some problems in some languages. I’ve learned advanced physics and mathematics in English and find it very difficult to express thoughts in those domains in Russian (my native language). But when I first came to New York, I marveled at how poor my cohorts’ geometry proofs were — their presentations took a lot of space and too many steps to achieve what I was taught to do in minimal configuration. I was taught to jump and bound from concept to concept (in geometry), while the students in America were taught to crawl through ideas. I found that maddening! But it was a different math language, and as such it allowed for a different set of affordances… It is difficult to easily show the differences in thought process that language makes in this short blog. But here’s a bit…

Task Analysis and Product Design

Kids from India and Vegetable Choices

Imagine your were given an assignment to develop a product that could help people eat healthy. How would you go about creating such a thing? What would you need to learn/understand? What is the right medium or technology vehicle for such a product? How would you even start? Below is a very brief outline of how to get started and the key tools necessary for the job. Project Goals The first order of business is figuring out the business needs and goals: What is the product really supposed to do? You have to ask this even if you are the one who is the client on this project. But, most probably, you are working for someone else — the client — and you have to start by understanding what your client really wants to do. You can do that in several ways: Analyzing the Request for Proposals: On many such projects, there will be an initial document, something like an RFP, that outlines the business goals and desires of the client. While some RFPs are very detailed and fully fleshed out, most are not. There are many reasons for this. Some clients are worried someone will “steal” their ideas and…

25 Awesome Quotes, 11 Ways, 10 Hateful Things, 8 Steps, 7 Reflections, 5 Hard Facts, 3 Reasons Why, 2 Questions, and 1 Mistake

5 second test

The latest in the professional social media writing is the creation of lists. Sing it with me: 25 Awesome Quotes 11 Secrets & 11 Ways 10 Hateful Things 8 Steps 7 Reflections 5 Seconds Test & 5 Hard Facts & 5 Ways 3 Audiences & 3 Big Trends & 3 Reasons 2 Questions 1 Career Mistake and a Partridge in a pear treeeeee…. What’s going on? Well, the new p-prim in town seems to be: “LinkedIn users like things in neatly organized lists.” And perhaps it is true — LinkedIn might see blogs written in this format as a good marketing trick, getting lots of hits. The more LinkedIn selects such format to feature, the more articles are written in this format — it is a self-replicating problem. In my classes, we talk of surface reading — how in today’s fast-moving culture, people peck and sample content in small bits and pieces: “Just give me the talking points, please.” And we see the results in the news, in PowerPoint presentations, and on LinkedIn’s Influencer Posts. Let’s just hope that some people still take the time to wade through details and read for deeper meaning.