Tag Archive for user personas

Us and Them

Warm versus Competent graph

Of Doctors, Babies, Kings, and Zombies Before starting my journey as science fiction writer, I got a few degrees under my belt — astrophysics, mathematics, cognitive science, education, etc. It took a few decades (I’ve gotten married and had a family in there somewhere), but I got my doctorate and have used and still use it to help people think through complicated problems, mostly in product design. How is this relevant to writing, you might ask? Well, in addition to witnessing and surviving some amazing situations — always a good experience for a writer — I’ve acquired a few tools on how to think about situations and people. I would like to share one such tool with you: Us versus Them, a cognitive perspective. What people (and other animals) are very good at is dividing themselves into Us’es and Them’s. It’s a useful tool when we live in a divided world — how else do we keep clear of our allegiances to countries, sports teams, and political parties? But these divisions have neurological and psychological underpinnings. Consider a four square graph that charts competency versus likability (emotional warmth and approachability): We perceive (our) doctors as warm, personable, and able. We…

Empathy on the Brain

Empathy is a necessary component of product design. To design and make something that is comfortable to use for someone else, requires the maker of the product to imagine how another human being would feel while using it. This is a hard thing to do. Medical students have to take “bed side manners” classes that explicitly teach empathy for the patient. Some design schools do the same (check out this video in Product Design Resources). Fortunately, humans come equipped with a special region in the brain whose job it is to help us see the world from another’s point of view. Here’s a short introduction by Rebecca Saxe, “How we read each other’s minds.” So when we go to the movies, we relate to the characters and feel what they feel, and cry when they are sad, and laugh when they are happy, and cringe when things get awkward, because we have the Right TPJ (or RTPJ) region in our brain just behind and above our right ear. We aren’t born ready to use this part of our brain, as the experiments described by Dr. Saxe in the video show. It takes a long time for this social problem solving…