Tag Archive for Post Traumatic Stress Disorder

Cultural Bias, Cultural Differences, Group Decision Errors, Newsletter

Cultural Trauma

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Bloody 4th of July

I felt devastated by the shootings in Uvalde. How could we have allowed this to happen? The video of the police response was recently released. Hundreds of gunshots can be heard. The police carefully edited out the screams of the children. I can easily imagine my own children’s voices…and I can’t even… The mass shooting during the 4th of July parade in a sleepy Jewish suburb of Chicago was another blow. A close friend grew up there. Her backyard neighbor was one of the killed, and she spent hours trying to learn the fates of her classmates. The little boy who will grow up without parents, for what? What do we get to gain by equipping ourselves with weapons of war? The guns used in these two and most other mass shootings were made to kill people. They are very at it. Why do we need these weapons among civilians living in a peaceful nation? America is very efficient. If it ever came to us needing weapons to defend ourselves from enemies, I’m sure we can distribute them to those who know how to use them — our national guard in no time. Apocalypse is great to watch in the…

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Anchoring Errors, Causal Net Problems, Cognitive Blindness, Conceptual Design, Cultural Bias, Cultural Differences, Errors, Group Decision Errors, Mental Model Traps, Mirroring Errors, Misapplication of Problem Solving Strategies, Pipsqueak Articles, Product Design Strategy, Scaffolding

TSA: the Good, the Bad, and the Ugly

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There has been a lot of stories lately about the Transportation Security Administration (TSA), and most have been less than flattering (to say the least). How can an agency that was designed to “serve and protect” the citizens of the United States from harm evoke such wrath from ordinarily shy and non-vocal travelers? This blog is about product design, and so my analysis of the situation will treat this as a failure of product design. Where are the failures? Mistake #1 TSA Conceptual Design: Blocking There are bad guys out there that want to do us—citizen travelers from US—harm. There are the box-cutter carrying terrorists, the shoe-bombers, the liquid explosives bandits, the underwear-bombers, the printer cartridge explosives engineers. TSA installed airport security measures that would counteract each of these threats as they revealed themselves. The basic conceptual design strategy here is blocking: identify a threat and find an effective block. This is a strategy based on hindsight: if we knew that people could sneak bombs in their underwear, then we would have had a way to block it. We didn’t know, but now we do, and so we created systems to block this threat in the future. TSA Game Plan: Escalating…

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