Cultural Differences

Cognitive Blindness, Contributor, Cultural Bias, Cultural Differences, Ethnographic & User Data, Interaction Design, Product Design Strategy, Users

Dressed to Distract

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Dowd, M., (2010). “Dressed to Distract.” NYTimes. Retrieved on July 1st, 2010, http://www.nytimes.com/2010/06/06/opinion/06dowd.html?_r=1&src=me&ref=homepage. Summary: Good looks are an advantage to any woman, man or child (and maybe even animal) in this world. Research tells us that babies will look longer at a good looking parent, and the “good looking” babies receive the same preferential treatment. The University of Alberta put together a research team to carry out a study in a supermarket to see if parents gave more attention to their more attractive children. Team leader, Dr Andrew Harrell, says that just as other animals do, “…we tend to parcel out our resources on the basis of value.” Debrahlee Lorenzana, a single mother of 33, was fired from Citibank in August for “looking too sexy”, she claims. According to her lawyer, the shape of her figure made the clothing she chose to wear too distracting for the males in her workplace. Lorenzana wasn’t like other women who chose to come to work in low-cut tops and tight pants, but because of her hourglass figure, any well tailored clothing she wore was “too distracting”. This specific case is interesting because normally the attractive people get better treatment and evaluations at work.…

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Cognitive Blindness, Conceptual Design, Contributor, Cultural Bias, Cultural Differences, Ethnographic & User Data, Interaction Design, Interface Design, Users

Mining the Web for Feelings, Not Facts

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Wright, A. (2009). “Mining the Web for Feelings, Not Facts.” The New York Times.  Retrieved on 30 June, 2010. http://www.nytimes.com/2009/08/24/technology/internet/24emotion.html Online presence is a valuable commodity in today’s digital market.  As companies seek to track exactly how their brand is discussed via the web and where these discussions appear, it becomes apparent that even a team of employees devoted to such research cannot tackle the shear size of the medium.  Thus, algorithms are being employed by marketing research firms as well as companies themselves to handle not only the amount of information present on the Internet, but also in what context it amasses. These algorithmic tools are applied all over the web, but are concentrated on social networking sites like Facebook and Twitter, as well as sites that allow large amounts of user-generated content. Theoretically, in this way a computer can track not only when a company is mentioned but also in what connotative context it appears. Differing from previous brand tracking, these new programs seek to determine subjective opinion as well as objective knowledge. By programming computers to scan the Internet for words that hold certain connotative meanings, marketers and brands can preemptively address user satisfaction issues as well as…

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Conceptual Design, Contributor, Cultural Differences, Ethnographic & User Data, Interaction Design, Interface Design, Users

Response to ‘Young More Lonely Than the Old’

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Murphy, C. (2010). “Young More Lonely Than The Old,” BBC News. Retrieved on 2010/05/25. http://news.bbc.co.uk/go/pr/fr/-/2/hi/health/8701763.stm Summary: Clare Murphy suggests the young tend to feel lonelier than the old in the UK. What does the article mean by ‘lonely,’ and what are the factors that contribute to Britain’s youth to feel such an emotion? England’s elderly and youth feel two different types of loneliness. Elderly loneliness derives from the isolation caused by the decomposition of the nuclear family, as well as long life expectancy. Youth loneliness is caused by modern day living. Today, more focus is placed on careers rather than on the public community. Thus, individuals exert more energy into their work than into building community ties. Social network sites, a technology invention of the youth’s era, incredibly connect hundreds and thousands of people across the globe. Communication through these sites, however, does not produce the same satisfaction of face to face interaction. Thus, one may find they have a plethora of friends on their social network site, but very few that they can have a person to person contact with. Lastly, urban planning greatly affects how social is a community. The urban planning of London encourages a far lesser…

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Background Knowledge, Background Knowledge Errors, Cognitive Blindness, Contributor, Cultural Bias, Cultural Differences, Diagnostic Errors, Ethnographic & User Data, Interface Design, Mental Model Traps, Product Design Strategy, Users

A Curiously French Complaint

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Kirby, E. (2008). “ A Curiously French Complaint,” BBC News.  Retrieved on 2008/12/13. http://news.bbc.co.uk/go/pr/fr/-/2/hi/programmes/from_our_own_correspondent/7779126.stm Summary: This article focuses on the cultural differences between the French and British populations in regards to their medical care. Each culture has their own script of understanding, which people rely to set their expectations during a medical crisis. The author Emma experienced a cultural ‘shock’ during her first encounter with a French doctor due to her vastly different set of expectations. She visits a doctor in France due to the severity of a sore throat, where she is “diagnosed with a severe lung infection, mild asthma and had in my hand a prescription for six different types of medicine, an appointment at the local hospital’s radiology department and an emergency referral to a specialist in pulmonary disease (article).” Upon her return to Britain a few days later, she visits her family physician, who within a few minutes diagnoses her with only a ‘common cold.’ Her article then explains how the French expect a much more sever diagnosis to support their physical suffering. France is also the leading country of consumers who take prescription medications. While in England, there’s a more ‘keep a stiff upper lip’…

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Conceptual Design, Contributor, Cultural Differences, Ethnographic & User Data, Interaction Design, Interface Design, Perception, Product Design Strategy

On “‘Ringtone Therapy’ Sweeping Mobile Phone-Mad Japan” by Buerk

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Buerk, R. (2010). “Ringtone Therapy Sweeping Mobile Phone-Mad Japan.” Retrieved 23. August, 2010: http://news.bbc.co.uk/1/hi/world/asia-pacific/8591845.stmhttp://news.bbc.co.uk/1/hi/world/asia-pacific/8591845.stm Summary: Buerk lets the world in on a new craze sweeping across Japan—a country known for being on the frontier of technological innovation. What’s the craze? Ring-tone therapy! The Japan Ring Tone Laboratory run by Matsumi Suzuki is producing ring-tones which they claim have therapeutic uses. One such tone touts the ability to dislodge pollen from a user’s nose by holding the handset to the nose while the ring-tone plays, another can help one lose weight, and another helps insomniacs fall asleep. Index, Japan’s mobile phone content provider acknowledges there is no proof that these therapeutic ring-tones actually work, but they note that people must believe in their effectiveness due to the large amount of downloads. The therapeutic ring-tone works by playing a tone emitted from the handset of the cell-phone. Depending on the ring-tone the therapeutic effect is different. If one has allergy problems, they can download and play a ring tone, place it up to their nose and it will in principle dislodge the pollen from the nose, reducing allergy symptoms. If one is having sleeping problems, another ring-tone once downloaded onto the cell…

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Conceptual Design, Contributor, Cultural Differences, Interaction Design, Interface Design, Product Design Strategy, Users

Can Design Change the World?

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Tanneeru, M. (2009). “Can Design Change the World?” CNN online. Retrieved June 23, 2010. http://edition.cnn.com/2009/TECH/11/06/berger.qanda/index.html Summary: CNN talks to Warren Berger, who wrote the book “Glimmer: How Design Can Transform Your Life and Maybe Even the World” about how greater communication through design can change the world. He shies away from speaking of this change in grandiose terms, seeking to differentiate his idea as one that stems from design’s problem-solving capabilities on a case-by-case basis. Berger asserts that design, at its core, is more than making products or spaces look good, but rather, it seeks to identify a problem or an unaddressed need and solve it through a trial-and-error process.  It involves studying people and the way that they live to pinpoint ways in which their lives could be made better.  This is done through much brainstorming, prototyping, and audience testing. The Internet has drastically changed the ways in which designers work, collaborate, and even identify themselves as designers.  Widespread access to information has meant that knowledge can be passed on from one person to another at a quicker rate—meaning that one person’s mistakes can be learned from and not repeated.  Social networking groups allow designers to connect to share…

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Cognitive Blindness, Cultural Bias, Cultural Differences, Ethnographic & User Data, Pipsqueak Articles

Globalization and Cultural Errors

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Jew's Ear Juice

There was a time when a product designed for a specific geopolitical region would have stayed there for the duration of its existence. With few exceptions, products didn’t travel the world to areas where they would be considered a fopaux. These products were cultural curiosities displayed by adventurous tourists for the pleasure and laughs of their friends and family. But things change. Product design and usability protocols now have to include culture experts. What works well in one place, for one group of users, at a particular time won’t do so under other circumstances.

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