Once again, we find ourselves bearing witness to yet another war with a non-stop spectrum of horrific stories and images that make our souls shudder and our hearts break. It is easy to get drawn into a narrative of good guys versus bad guys. It is easy to find ourselves in a heated screaming fight over why one side or the other are the evil ones. But wars at ground level are not really about good versus evil; they are about survival. Regular people get swept up in evil and find themselves doing things that they never would have thought possible. War turns normal people into monsters. Robert Sapolsky wrote: “We judge ourselves by our internal motives, but others by their external actions. … When Thems do something wrong, it’s because they’re simply rotten. When Us-es do it, it’s because of an extenuating circumstance”. Imagine the great harm you might inflict on another to protect a child you love. Because our motives are “pure” they mitigate our actions — allowing ourselves not to think of ourselves as monsters — even when we do objectively terrible things. We are all good at rationalizing our own behavior. To overcome our natural instincts…
Tag Archive for Information Awareness
Anchoring Errors, Attention Controls Errors, Background Knowledge Errors, Causal Net Problems, Cognitive Blindness, Diagnostic Errors, Mental Model Traps, Metaphor Mistakes, Misapplication of Problem Solving Strategies, Pipsqueak Articles, Working Memory
Information Awareness & Failure Analysis
by Olga Werby •
Given the current state of affairs in Japan’s nuclear facilities, I thought it would be good to do a quick analysis of what’s going wrong and why the officials on the ground act as they do (based on very limited information that’s trickling in via the news sources). As of today (morning of March 14th), we have two reactors that have experienced explosions, partial core meltdowns, and multiple other failures. I’ve put together data from the news with failure analysis for an alternative view of the ongoing nuclear crisis in Japan. Like many aspects of usability, FAA (Federal Aviation Administration) was the first to develop practical understanding of Information Awareness and Failure Analysis—pilots and airplane designers what to minimize errors in flight and understand failure when it happens. Like the rest of the world, I’m extremely grateful for their insight into these two aspects of systems design and usability. Below is a quick introduction to the basics. Information Awareness Information Awareness is a wonderful term that describes the state of user’s knowledge of the problem at any particular time. This means that Information Awareness changes in time and from person to person. For designers of a complex system that aims…